Application Managed Services for Dynamics 365 F&O
End-to-end management and support for a global Dynamics 365 Finance & Operations environment, spanning 6 ISVs, 70+ legal entities, and 9 countries, ensuring performance, reliability, and continuous improvement.
Business Context
The client operates Microsoft Dynamics 365 Finance & Operations across a complex, multi-entity footprint, 6 ISVs and 70+ legal entities spanning the UK, Ireland, Netherlands, Belgium, Poland, Germany, the Americas, Canada, and India, several with third-party software integrated directly into D365 for operations and financial data.
Nextgenlytics was engaged to deliver Application Managed Services across this estate, covering system study, change management, process normalization, integration, and automation, with a dedicated support team providing round-the-clock coverage.
Key Impact
- Improved system stability and performance
- Faster issue resolution and reduced downtime
- Optimized license utilization and cost efficiency
- Standardized reporting and process automation
Challenges
Coordinating support across 6 ISVs and 70+ legal entities, each with different business needs and local requirements.
Multiple third-party integrations layered into D365 F&O added operational complexity.
Analytical and operational reporting was inconsistent across entities and needed standardization.
System issues, change requests, and enhancements needed timely, proactive resolution at global scale.
Our Solution
- Delivered end-to-end AMS across core D365 F&O modules, cash & bank management, consolidations, credit & collections, expense management, fixed assets, general ledger, HR, purchase and sales ledgers, and tax.
- Stood up a dedicated support team aligned to a follow-the-sun model for continuous, round-the-clock coverage.
- Managed 6 ISVs and 70+ legal entities with structured process standardization and system optimization.
- Configured and supported Azure Synapse for analytical report development at group and management level.
- Standardized analytical and operational reporting across every entity in the estate.
Our Approach
Technologies
Key Results / Outcomes
"Managing 70+ entities used to mean 70 different ways of doing things. Nextgenlytics brought one operating model, one support standard, and it shows in how quickly issues get resolved now."
, IT Operations Lead
Let's Solve Your Challenges Together
Talk to our experts to learn how we can help you achieve more with D365 F&O.
